Inbound call handling
AmyAnswer and route voice traffic through your telephony provider into the Receptionist agent.
Twilio powers voice for your AI receptionist — so every inbound call is answered, routed, and logged without changing how your front desk already works.
Voice and SMS for AI receptionist call handling.
Any
6+ workflows handled — out of the box
Core Receptionist flows for booking, changes, and coverage. Enable more agents as you grow — no custom scripts required for the basics.
SMS follow-ups
AmySend confirmations and callbacks over SMS when callers prefer text over hold music.
Live call transfer
AmyWarm-transfer to the front desk or on-call staff with a short summary of the conversation.
Spam call filtering
AmyScreen obvious spam and robocalls so your team only sees real customer conversations.
Call summaries
AmyCapture structured notes after each call for staff review and CRM handoff.
Hours-based routing
AmyDifferent greetings and escalation paths for open hours vs after-hours coverage.
What you get with Twilio
Built around the Receptionist agent — so callers get a natural conversation and your team keeps the schedule they already know.
- Works with your scheduleAvailability, booking rules, and visit types stay in Twilio — we read and write through the connector.
- Book, reschedule, cancelThe same three actions every front desk handles, available 24/7 over the phone.
- One source of truthChanges sync back so staff see AI bookings the same way they see desk bookings.
- Escalate when neededComplex or urgent calls transfer to your team with context — not a dead end.
Ready to connect Twilio?
This connector is on our roadmap. Request it and we’ll notify you when it’s ready — or discuss calendar / custom API options.
Request this connector