Coming soonOther

AI receptionist for Freshdesk

Connect Freshdesk so unanswered or escalated calls become tracked tickets — while Amy still handles booking conversations on your scheduling system.

Helpdesk handoff for unresolved caller requests.

Any

4+ workflows handled — out of the box

Core Receptionist flows for booking, changes, and coverage. Enable more agents as you grow — no custom scripts required for the basics.

Amy

Turn unresolved caller requests into tickets with caller details and transcript context.

Amy

Append notes when a known caller follows up on an open request.

Amy

Flag urgent issues so your support queue surfaces them first.

Amy

Tell callers where their request stands without pulling a staff member off the floor.

Built around the Receptionist agent — so callers get a natural conversation and your team keeps the schedule they already know.

Works with your scheduleAvailability, booking rules, and visit types stay in Freshdesk — we read and write through the connector.
Book, reschedule, cancelThe same three actions every front desk handles, available 24/7 over the phone.
One source of truthChanges sync back so staff see AI bookings the same way they see desk bookings.
Escalate when neededComplex or urgent calls transfer to your team with context — not a dead end.

This connector is on our roadmap. Request it and we’ll notify you when it’s ready — or discuss calendar / custom API options.